Administrative Professionals: The Unsung Heroes of the Workplace

Administrative Professionals Day is right around the corner on April 22nd. Celebrating these unsung heroes of the workplace is an important observance for offices. But what do administrative professionals do? They handle many of the tasks that are essential for success. Here are just some of the specialized tasks that administrative professionals complete with ease.

Calendar Management

One critical role of administrative professionals is calendar management. The specific kind of calendar may be different depending on the role. For example, an executive assistant may keep a calendar for just one executive, and it will include things like appointments, meetings, and travel. An office manager, on the other hand, will keep a calendar for the entire workplace.


Administrative assistants are also responsible for the continual communication inside and outside of the office. Communication at this level could be anything from answering phones to writing memos, emails, or newsletters. Administrative assistants also need to be able to communicate with people at all levels of an organization and the general public effectively.

Customer Service

In terms of communicating outside of the company, all administrative assistants have some customer service responsibilities. For example, if you work at the front desk of your company, you will be in touch with anyone who walks through the doors. You may also need to communicate with upset customers or just position your messaging in a way that increases customer satisfaction.

General Office Work

Of course, a big part of administrative work is oriented within the office. This kind of general office work can include anything from working with office machines like the copier and computers to processing paperwork, updating databases, or being the go-to person to ask questions about where things are or how to work something.

Staff Support

The other primary aspect of the job is support for staff. Generally, this includes the executives, or it may support an entire team within an office environment. For example, you could work as an administrative assistant for the marketing department or within a specialized company like a law firm. You’re responsible for ensuring that everyone has the tools they need to perform their jobs.

How will you honor the unsung heroes of your office today?

If you need experienced administrative assistants, contact NRI Staffing in DC today.


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