Last month, we explored how nurses can meet the expectations of their managers. But what about the other side of this very important coin? Nurse managers are an essential component of the management structure, but they wouldn’t be unable to perform their jobs without the support and hard work of the nurses they manage. So how can someone be a better nurse manager? What do nurses really want?
Excellent leadership skills.
More than anything, nurses need the structure that comes with solid leadership skills. This means not only no micromanagement but also the ability to encourage their staff to perform at the top of their abilities every day. They can be a reliable confidant, someone who can motivate, and someone who can take action appropriately if something needs to be addressed. Everyone completes tasks in their own way, but if it’s done at a high level, then there’s no need for a manager to step in. However, when a leader notices the staff needs help or direction, that’s when to step in.
Personal integrity.
Nurses also want their managers to be honest and authentic. Fake personalities and disingenuous responses to concerns will quickly turn good employees off and make them disgruntled and unhappy in the workplace. If a manager wants their nurses to be genuine, then they must also demonstrate good personal integrity. Getting to know your staff members and being honest about your care for them will go a long way.
Support for long-term goals.
Many managers shy away from helping their staff develop their skills. This could be due to concern for high employee turnover or a lack of confidence in their own skills. A good nurse manager encourages their staff to continue learning and aim for their goals, even risking the possibility that their employees will become better and more skilled than they themselves are. A good leader will want smart employees who are awesome at their job. If you show the commitment to their improvement, then your staff will be more likely to stay with the company and increase retention rates.
Strong listening ability.
Finally, a good nurse manager has to be skilled at listening. Not just effective communications strategies, but actually listening to an employee. Don’t act too busy to listen to their concerns. Don’t be distracted when you’re talking to your nurses. Give them your full, undivided attention and really consider what they’ve said before providing a thoughtful or helpful response. Be honest with them if you need a few minutes to finish a task because you want to give them your undivided attention.
Competition for top talent in the healthcare field is fierce. How will you ensure your facility is staffed with the professionals you need, when you need them? Contact NRI Staffing today to work with a leader in healthcare staffing in Washington D.C.
